At Kapraa, we strive to deliver premium-quality clothing with a smooth and hassle-free shopping experience. All orders are processed within 24 hours and delivered within 2–4 working days across Pakistan through trusted courier services.
Exchange Policy:
Customer satisfaction is our top priority. If you are not fully satisfied with your purchase, Kapraa allows an exchange within 10 days of receiving your order. Products must be unused, unwashed, and returned in their original condition with tags and packaging intact.
Quality Assurance:
Each outfit is carefully inspected before dispatch to ensure the highest quality standards. In case of damaged, defective, or incorrect items, please contact us within 48 hours of delivery for a quick resolution.
Order Cancellation:
Orders can be cancelled within 12 hours of placement. Once the order has been dispatched, cancellation is not possible.
Important Notes:
- Sale or discounted items may not be eligible for exchange.
- Delivery charges are non-refundable.
- Return courier charges will be borne by the customer unless the issue is from our side.
- Color variations may occur due to lighting or screen resolution differences.
- For further assistance, feel free to reach out to the Kapraa customer support team—we’re always here to help and ensure your satisfaction.